Driving force in organisations is knowledge. The existence and survival of organisations is depended on knowledge. New Services and product development are central to growth, development and survival of organisations. The raw material for evolution of new products or services is knowledge. In place could be a well orchestrated KM strategy or an ad hoc one, but KM is always there. However, it is prudent, cost effective and profitable to a have KM unit in the organisation. This can expedite the process of developing new services or products, recoup the cost of production fast, consequently realising profits sooner. In practice, KM starts with knowing what business you are in. Why your organisation is in existence. Where you are today and where do you want to be tomorrow. Also important, is establishing who your customers are: internal customers, external customers, present and potential customers. Besides, other stakeholders. To accomplish your goals and objectives right information is perquisite. Same applies in overcoming obstacles, and solving problems in your organisation.
To set the ball rolling, find out what knowledge is required. What knowledge does your organisation always use in delivering its services or products? What challenges is your organisation facing, and what knowledge is required to provide a solution.
Once knowledge needs are established, then figure out how and where to get the knowledge. Knowledge containers exist in abundance. Evaluate and narrow down to those sources that provide the right knowledge suitable to your organisation’s knowledge needs. Start at home, that is, knowledge already existing in the organisation. It is there, in files, databases, books, documents, and in employees’ heads. If it is not within the organisation acquire it. If in employees’ heads capture and harness it.
Knowledge Storage and Organisation
Organise and store the knowledge. Appraise all the knowledge in your organisation. Retain or capture or acquire the most valuable knowledge. Depending on the knowledge reservoir, decided on where it is to be stored. Knowledge can be stored in computers, libraries, record centres, resource/ information centres or archives. A simple straight forward system should be used to organise the knowledge, to afford easy accessibility. Libraries and archives have been in business of organising knowledge for centuries, and they have the advantage of time tested and workable knowledge organisation schemes.
Publicise your knowledge. Let the employees know what knowledge exists in the organisation,
where it is stored and how they can access it. For tacit knowledge,’ yellow pages’ will do.
Knowledge Management in Practice